Refund policy

Return and Refund Policy

Thank you for shopping at Gautam Ayurveda. We value your trust and are committed to providing you with authentic Ayurvedic products and excellent customer service. Please read our Return and Refund Policy carefully before making a purchase.

1. Returns

Due to the nature of Ayurvedic products (herbal supplements, oils, powders, etc.), we do not accept returns once the product has been delivered, except in the following cases:

• The product is damaged or defective

• The wrong product has been delivered

• The product is expired upon arrival

To request a return, you must notify us within 48 hours of receiving the product, along with photographic proof.

2. Refunds

Refunds are processed only under the following conditions:

• You received a damaged, defective, or incorrect product

• The item is unavailable or out of stock after payment

Once your return is approved, your refund will be processed to your original payment method within 7-10 business days. In some cases, it may take longer depending on your bank or payment provider.

3. Non-Refundable Items

Please note that the following items are not eligible for return or refund:

• Opened or used products

• Products purchased during sale or promotional offers

• Products without original packaging or invoice

4. Cancellations

Orders can only be cancelled within 6 hours of placing the order. Once the order is processed or shipped, it cannot be cancelled.

5. Contact Us

If you have any questions about our Return and Refund Policy, feel free to contact us at:

📧 Email: [email protected]